We always strive to provide a quality service to our clients. Our reputation is of paramount importance to us. Unfortunately from time to time and despite our best efforts things may go wrong. If you are unhappy with any aspect of the service provided to you, you should initially take the matter up with the person with whom you have been dealing. We treat every complaint very seriously and aim to resolve each complaint fairly and promptly. If you remain dissatisfied we would invite you to raise your concerns as follows:
Your complaint will be handled in accordance with our Complaints policy a copy of which is available on request. Hopefully at the completion of our internal Complaints process you will be satisfied with the outcome. However if not then you can contact the Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within 6 months of the date of our final decision on your complaint but for further information, you should contact the Legal Ombudsman or refer to their website at www.legalombudsman.org.uk.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us.
This service can be found at ec.europa.eu/odr.
Our e-mail address is firstname.lastname@example.org